wien Terms and Conditions

Overview

1 Introduction and Acceptance

These terms and conditions form the basis of the agreement between wien and its users. By using wien's services through the website, mobile app, or any other channel, you are considered to have fully accepted these terms. If you disagree with any part of these terms, please stop using the service.

wien provides services only to individuals who are legally eligible to take part in such activities. It is the user's own responsibility to confirm their age and eligibility.

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Account

2 Account Registration and Verification

2.1 Registration Requirements

To open an account on wien, you must provide accurate and current information. Each individual may operate only one account. If the same person creates multiple accounts, those accounts will be closed and the balance may be voided.

The name, mobile number, date of birth, and payment details provided at registration must be correct. wien reserves the right to close an account if false or misleading information is provided.

2.2 Verification Process

To ensure security, wien may request necessary documents for identity verification at any time. This may include a national ID card, birth registration certificate, or other government-issued documents. Withdrawals may be restricted until verification is complete.

2.3 Account Security

It is entirely your responsibility to keep your login credentials confidential. Do not share your password with anyone. If you suspect unauthorised access to your account, notify our support team immediately.

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Financial Transactions

3 Deposits, Withdrawals and Payments

3.1 Deposit Rules

The minimum deposit amount on wien is ৳200. Accepted payment methods are bKash, Nagad, Rocket, Upay, and bank transfer. Before completing any transaction, make sure you are using the correct details.

Depositing via a third party's account is prohibited. wien only accepts deposits from the account holder's own payment method.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 10 to 45 minutes, though this may take longer due to verification or other reasons. Withdrawal methods are the same as for deposits — bKash, Nagad, Rocket, Upay, and bank transfer.

Funds cannot be withdrawn if the wagering requirements attached to a bonus have not been met. Detailed bonus terms are stated in the section below.

3.3 Currency and Transaction Currency

All transactions on wien are completed in Bangladeshi Taka (৳). A conversion rate may apply for transactions in foreign currencies.

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Offers and Rewards

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to ৳15,000. The wagering requirement for this bonus is 25 times the bonus amount. For example: depositing ৳1,000 gives a bonus of ৳1,500, making the total balance ৳2,500, and the wagering requirement ৳1,500 × 25 = ৳37,500.

4.2 Weekly and Other Bonuses

wien's weekly reload reward gives a 50% deposit bonus up to ৳10,000. The wagering requirement for this bonus is 20 times, and the minimum deposit is ৳200. The wien Slot Festival bonus gives 30% on deposits up to ৳8,000, with a wagering requirement of 25 times.

The wien Birthday Special Gift can be claimed once a year by verified account holders — up to ৳2,000 with a wagering requirement of 15 times. The wien Refer a Friend reward gives up to ৳3,000 for each successful referral, with a wagering requirement of 20 times.

4.3 General Bonus Rules

• Each bonus offer has its own terms; read them carefully before claiming.
• Whether multiple bonuses can be active at the same time will be stated in the details of the relevant offer.
• If wien finds evidence of bonus abuse or fraud, it reserves the right to cancel the bonus and suspend the account.
• wien may change, suspend, or discontinue any bonus offer at any time.

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Service Rules

5 Betting and Gaming Rules

5.1 Bet Validity

A bet placed on wien is considered valid only after it has been confirmed. If a bet is not confirmed due to a technical issue, it will be treated as void and the stake will be returned.

Sports betting covers cricket, football, and various other sports. For determining the result of an event, the official announcement by the relevant organiser will be considered final.

5.2 Bet Cancellation Circumstances

A bet may be cancelled and the stake returned in the following cases:

• If an event does not take place or is suspended.
• If the odds displayed on the website are clearly incorrect.
• If a match is abandoned or cancelled after the scheduled time has passed.

5.3 Responsible Gaming

wien believes it is possible to enjoy gaming in a healthy and responsible way. Following our responsible gaming guidelines will help you create a safe gaming environment for yourself. Detailed information on setting deposit and bet limits, self-exclusion, and support is available there.

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Intellectual Property and Use

6 Copyright and Intellectual Property

wien's website, app, logo, content, software, and all digital assets are the intellectual property of wien. Copying, modifying, distributing, or using them for commercial purposes without permission is strictly prohibited.

Users are permitted to use the service for personal and non-commercial purposes only. Accessing the service using any automated system, bot, or script is prohibited.

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Personal Data

7 Data Protection and Privacy

Our Privacy Policy explains in detail how your personal data is collected, stored, and used. By using the service, you also agree to that policy.

wien uses SSL encryption and other security technologies to protect user data. The policy on sharing data with third parties is stated in the Privacy Policy.

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Prohibited Activities

8 Prohibited Activities and Fraud

8.1 List of Prohibited Activities

The following activities are strictly prohibited on wien:

• Creating or operating multiple accounts.
• Abusing the bonus system or claiming bonuses fraudulently.
• Using another person's account or handing an account over to a third party.
• Money laundering or transacting with illegal funds.
• Accessing the service using automated software or bots.
• Activities that may place excessive load on the server.

8.2 Consequences of Violations

If any of the above rules are violated, wien may suspend or close the account without notice, confiscate the balance, and take legal action.

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Support and Contact

9 Customer Support and Complaints

wien's customer support team is available 24 hours a day, 7 days a week via live chat and email in both Bengali and English. If you have any issues or complaints, please contact our support team first.

After a complaint is submitted, our team will investigate and work to resolve it as quickly as possible. For general questions, you will find many answers in our FAQ section.

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Limitation of Liability

10 Limitation of Liability

wien provides its service "as is". wien is not responsible for losses caused by technical errors, internet disconnection, or third-party issues.

The outcomes of games and wins or losses from betting are entirely the user's responsibility. wien does not guarantee any specific win or outcome.

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Closing Provisions

11 Changes to Terms and Enforceability

wien reserves the right to change or update these terms and conditions at any time. Users will be duly notified of significant changes. Continued use of the service after any changes will be taken as acceptance of the new terms.

If any part of these terms becomes invalid or unenforceable, the remaining parts will continue in full effect. If any dispute arises regarding the terms, an attempt will be made to resolve it through good-faith discussion.